Terms & Conditions

Delivery

We provide a fast and efficient Courier Delivery and Delivery and Installation service for your furniture or equipment orders. We deliver to the Republic of Ireland only. If you are outside this territory please contact us at info@obos.ie

Courier Delivery

We use a reliable third-party courier service and charge a flat rate. We also offer a FREE Click & Collect service from our showroom or warehouse.

Delivery and Installation

We can offer a full service where we deliver, assemble & remove of waste packaging, this is priced on a case by case basis & depends on the location & goods ordered.

If Delivery and Installation is selected, the delivery time may increase depending on the workload of our installation teams. If you think this will have an impact on your requirements, it is advisable to contact our sales team.

Although this service applies to the high majority of our products, there are some items where the install cost is price on application. For example, acoustics panels. We require further details before we can quote for installing products such as these.

Important Information about Delivery and Installation of Office Furniture:

It is the buyer’s responsibility to check the dimensions of an item in our product listing and ensure it will fit in the intended space. If you are unsure, you are welcome to contact our sales team for advice.

The space to which an order is delivered should be cleared, with adequate room for the furniture or equipment to be delivered and installed.

If other people are on site, they are notified that an installation will be taking place and our installation team can work without being impeded.

Parking for our vans should be arranged within a reasonable distance of the order’s final destination.

The area must be easily accessible and less than 2 floors from where our courier parks, unless a lift is available. If you are over 2 floors without the use of a lift, please contact us before ordering as a surcharge may be applied.

Warranty

We are committed to our customers’ peace of mind, which is why all our furniture and equipment comes with a guarantee. The length of the warranty varies, depending on the product. Some of our products come with a lifetime guarantee. Other guarantees that are available, include 25 years, 10 years, 5 years, 3 years and 2 years. Refer to the product description for further information. If the guarantee is not specified in the product description, it will come with a minimum 1-year guarantee.

We will assign all rights passed on by any of our suppliers to the buyer, as far as it is able to do so. We will have the option of repairing or replacing any parts which are agreed to be defective, as long as they have been returned within a minimum period of one year from the date of delivery, at the buyer’s expense. Products which have been subjected to misuse, alteration, modification, overuse, defective maintenance or wear and tear are excluded from this guarantee.

Returns

We provide a 14-day ‘cooling off period’ starting from the day the goods are received.

Note the important information below about our returns policy:

It is within 14 days of delivery receipt.

The goods are in perfect condition and have not been assembled.

The goods are in their original packaging and fit for resale.

A pickup and restocking fee of 25% of the items sell value will apply for furniture returns. This will cover the pickup of your furniture and internal administrative costs.

The returns policy does not apply to bespoke/made-to-order items which cannot be cancelled or amended once confirmed.

The buyer covers the cost of returning the goods (note this is not always the same as the original delivery cost)

Many of our products are made to order and cannot be returned unless the goods are deemed to be faulty.

Pricing

Invoiced prices will be those currently charged by the seller, when the order is despatched. We strive to ensure that all prices displayed on the website are correct. However, in the event that a pricing error is made and an order is placed, the buyer will be told and given the option of either cancelling the order or continuing with the order at the corrected price. Prices are all subject to VAT.

Orders

Please note, the seller’s website and catalogue serve as an invitation, not a legally binding document. All contracts comprise the buyers order and the seller’s subsequent acceptance of the order. All orders are subject to the seller’s sale conditions. No other conditions are applicable unless expressly made in writing by the seller.

Delivery Periods

All delivery times are quoted in good faith, but are not binding. The seller aims to deliver quickly and efficiently, but at times, may be delayed. Any losses incurred by the buyer as a result of delayed delivery will not be the liability of the seller.

Terms of Payment

The seller’s preferred form of payment is credit/debit card and electronic wire. Government organisations qualify for instant credit. Certain organisations can apply for a credit account. Credit accounts can be revoked at the discretion of the seller and without notice.

Retention of Ownership

Until payment has been completed and received, all products remain the property of the seller. The seller may recover products and can legally enter the buyer’s premises or wherever the products are located to do so until payment is completed and received in full.

Product Descriptions

All descriptions are provided as a guide, and efforts are made to ensure all are accurate and up-to-date. However, they are subject to change by the seller without notice. Please note, all supplied weights and dimensions are approximate and stated maximum load capacities apply to evenly distributed loads only.

Communications

We enjoy keeping in touch with our customers so we may send you occasional updates about our current promotions and special offers. If you do not wish to receive any of our marketing emails, we provide a valid one-click opt-out option on every communication.

Consequential Loss

The seller is not liable for any consequential loss or damage costs, except in respect to death or personal injury caused as a direct result of the seller’s negligence.

Claims

The buyer must inform the seller of non-delivery within 7 working days of the expected delivery date. For shortages or damages, they must inform the seller within 2 working days of receipt of goods. Claims cannot be made if these conditions are not met.

Privacy Statement

We abide by the Irish and EU Rules on Data Protection.

We will not give, sell, trade or rent in any way or form,information supplied by our customers to a third party.

Your information is strictly used for internal O’Brien Office Systems (OBOS) purposes to process your orders. We need to collect basic login data (e.g. email address, password, company name) when you register with us. This information is used to identify our customers and to send order confirmations. We collect delivery and billing information (ie. invoice & delivery addresses, phone numbers etc) at the Checkout page in order to process your order and to contact you should there be a problem with your order.

When an order is placed via credit card, payments are taken at the time the order is placed.

OBOS value our customers privacy and understand that you don’t want your name and personal details sold or given to third parties. OBOS will not sell, give, trade or rent your information to a third party. We will only provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and facilitating delivery.

By using our web site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will notify such changes on this page so that you are aware of the information we collect, how we use it, and the circumstances under which we would disclose it.

Secure Payment

We never store your credit card information on any of our systems.  Your credit card details are encrypted and stored directly by our payment gateway providers Stripe who are fully complaint with the Payment Card Industry Data Security Standards (PCI DSS).

We accept the following payment methods:

– Payment in cash on collection in store
– Mastercard
– VISA
– VISA Debit Card
– VISA Purchasing Card